RETURN & REFUND POLICY
How do I cancel an order on HANGING OWL ?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply WhatsApp us at +91 99819 41909 or Email us at firstname.lastname@example.org with your order number mentioned in the subject line.
In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via WhatsApp or Email.
Products are eligible for return if they are received in a damaged or defective condition. The same needs to be conveyed to our team within 7 working days of receiving the package. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when reverse pick up is made.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.
In rare cases where the quality or size of the product is an issue, we would require you to ship the product back to us in a safe condition within 7 working days from the day of delivery or you can ask our team to arrange a pick-up for you, which is chargable. Once we receive the product back in our office, we will refund you the amount . Please note that this case is only applicable in case the product is unused.
Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 7 working days from the date of delivery.
In case of any queries regarding the product you wish to order, feel free to reach to us and we would be happy to share real-time product photos and videos via WhatsApp/email/instagram/other channels.
Contact us at +91 99819 41909 (11AM - 6 PM) Email: email@example.com
WhatsApp us at+91 99819 41909 and instagram at hangingowl
The refund policy is applicable in case the replacement of a damaged product is not available. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order.
In case of COD orders, customers' bank account details would be required and the refund would be credited within 7-10 working days from the date of cancellation of the order. Alternatively, refunds can also be done via PayTm. The amount 50rs extra paid for COD will not be refunded.